Zoe does not have a clue about how to do her job. She is extremely ignorant and only replies when asked to by other people. The manager is very rude and obnoxious in fact I’m not sure that any of the staff has a clue what they are doing. Zoe served an illegal section 21 on us when we refused to agree to an illegal rent increase. When we did move out she agreed time and date to do inspection and collect keys then failed to turn up. She said she had not made the appointment. There were 2 electrical safety inspections on property within a month or so of each other both saying property needed extensive work. Zoe then failed to pick up on an electrical safety certificate being issued by another electrician knowing no repairs had taken place at all. The staff in this office seem not to care about the tenants. Zoe told me that our landlord paid them not the tenant so they were not interested in what the tenant had to say.