Absolutely the worst lettings experience we have ever experienced in over 15 years. These agents dont know the law, dont care about tenants or their rights. Property had black mould, serious damp issues, no heating when we moved in and several ongoing issues, two baths that we could never use, a showers that leaked through the lower floors ceiling and the place was filthy when we moved in..the several pairs of dirty knickers were the icing on top. I could go on and on...Landlords just grabbed what they wanted and left the rest of their rubbish all over the house that was filthy and smelled like dog urine as their pet urinated on carpets and rugs left in the house. These agents are not on your side, only the side of rouge landlords who dont give a damn or understand the law, much like the estate agent in question. After requesting legally required, sensible repairs we were the victims of a retaliatory or revenge eviction despite the EPC being not being present when we moved in, and an invalid Gas Safety Cert for over 12 months. Legal proceedings on the way!