I just bought a house. Through them , I was out of state. We don't know anyone in the area to give us recommendations. I found the realtor through the referral service HomeLight. The beginning was fine, but throughout the due diligence period and closing, there were several requests left unfulfilled and we ended up not getting paperwork documenting due diligence repairs until AFTER closing. The lawyer she picked out for closing (that we paid for), failed to communicate promptly with my personal attorney about the deed to the house, leaving the issue to the very MORNING of closing. When I told her I was disappointed by this, she made excuses about how she wasn't in the loop and would have bothered the lawyer to get back to us sooner. Well, shouldn't you have picked out an adequate lawyer in the first place? Also, we have a baby and I wanted assurance from the seller that their repair people were using lead-safe practices while repairing wood rot agreed upon in our due diligence repairs, but I never got that information despite my frequent requests and explanations of how simple it is to do basic lead safety measures. I know the seller's agent was being difficult about it, but I was really disappointed that our agent was not our advocate on this. We ended up closing and NOT KNOWING if the seller took any precautions re: lead. The seller did admit that their contractor is not lead-certified, then they just wrote on their repair that there "is no lead paint" even though they did not test (House is way older than '78).