A wonderful experience. The staff is really friendly and helpful. Special mention to Billie for being responsive at the earliest opportunity and providing detailed information which gave us a peace of mind throughout the whole process.

I have been letting through Thomas Morris for a couple of decades now. Their business model has recently changed and although it has been difficult for me to understand who deals with what these days as tasks have become more specialised …

We've recently had a very challenging six months, as we were unexpectedly informed that our landlord intended to sell the property at the end of our tenancy. Understandably, this was a huge shock and led to some stressful and, at times, heated email exchanges and conversations. Throughout it all, Sheetal has been a calm and reassuring presence. Her responses have always been clear, calm, and timely, and she made a real effort to put me at ease whenever I called or emailed. She handled every interaction with professionalism and empathy, which made a difficult situation much more manageable. We're incredibly grateful for her support. That said, I do think Thomas Morris could improve their internal communication across departments. There were several instances where I felt I had to chase things up repeatedly and include multiple people in email threads, only to be told certain queries weren't within someone’s remit. This fragmented approach added unnecessary stress to an already difficult time. Another positive aspect was having the estate agent serve as a buffer between us and the landlord, who unfortunately has not been the most helpful or sympathetic. While I understand their financial reasons for selling, as tenants who’ve looked after the property and considered it home, a bit of compassion would have gone a long way. Thank you again, Sheetal, for your patience and professionalism during such a tough time. Your support really made all the difference.

We bought our new home with Thomas Morris. Good, friendly and professional service. Robert, in particular, went above and beyond in helping us make the move as smooth as possible!

The sale of my family home, lived in by late mother for 49 years, was successfully completed recently. It was an emotional process, as much as anything for me, which was handled sensitively by the staff of TM. Anna Death impressed me most over the other estate agents in competition that I met at the outset, which was why I chose them. I am pleased that this was a good decision and she showed sympathy and understanding that the sale was being progressed within the context of my bereavement. I was given sound financial advice on when to accept an offer which was under the asking price which although I felt was disappointing at the time, was pragmatic and up to speed with shifting market conditions. I have no regrets only gratitude on the completion of the sale. I had never sold a house before now and TM made the process understandable to me at every stage. Thank you Anna and all the staff at Thomas Morris.

We have been dealing with Ben at Thomas Morris for around 6 months now and his communication has been brilliant. We are still in the process of looking for a house having now secured a buyer through Thomas Morris with the help of Ben and the rest of the team. Ben in particular is very personable and is just ways a pleasure to deal with. His advice up to now has always felt spot on and wouldn't hesitate to to recommend him to anyone wanting to sell or buy a house.

We have been dealing with Ben at Thomas Morris for around 6 months now and his communication has been brilliant. We are still in the process of looking for a house having now secured a buyer through Thomas Morris with the help of Ben and the rest of the team. Ben in particular is very personable and is just ways a pleasure to deal with. His advice up to now has always felt spot on and wouldn't hesitate to to recommend him to anyone wanting to sell or buy a house.

I had a great experience selling a property with Thomas Morris Huntington. I found the agents to be helpful, friendly, efficient and patient, would definitely recommend.

Very helpfull, all calls & queries answered