Hi Emma, I am sorry to see your 1-star rating and would really appreciate the opportunity to understand your experience. I can't identify your name as a past client or customer, so if you’ve had any issues or concerns with our service, please do get in touch with us directly so we can address them. We’re committed to providing a high level of service and always welcome constructive feedback. You can always email me directly at samantha.nicholson-merritt@lovelle.co.uk. I look forward to hearing from you. Samantha