Good afternoon Andrzej, We are terribly disappointed that you have left us a negative review with no explanation as to why. Our customer service level is very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We have searched our data base so that we may make contact with you, however we have been unable to locate your details as ever being logged on our system. We do hope you will get in contact with us at your earliest convenience so that we may investigate and resolve the issue. You can contact our dedicated manager, Samantha direct on s.nicholson-merritt@lovelle-property.co.uk or by telephone on 01472 812250.