I have just move in to a place that was advertised my belvoir have been very helpful with the things I need for it and been patient over it and been helpful if ever have any questions your if anything comes with the deal with Alisha was very good friendly person so can tell wants a good experience for the person

Been dealing with Belvoir for a few years as private tenants, always quick to respond to work requests and repairs when they arise.

With regard to 27 Cheriton Close; It would be easier and faster to list the good things about Belvoir than the negatives that I’ve experienced with them. Belvoir consistently leave repairs in tenant’s houses as ongoing. I’ve had issues with damp, mould, insects coming in through cracks/gaps in the property and drafts since shortly after moving in that still remain 6 years down the line. Other issues are just deteriorating as they’ve never had anything done with them, or if they have, it’s been the cheapest temporary repair. I’ve had to spend hours with Citizen’s Advice just to get them to sort some mold, when I had a pregnant partner and a very small child living in the house, and even then it was left for over a year before being sorted. I’ve also been left with no cooker for over 2 weeks when the integrated cooker failed, with no real apology or compensation. The landlord ‘Gemma’ of 27 Cheriton Close is the greediest landlord I’ve ever lived under. The house was bought incredibly cheap and had some cheap, very poorly executed renovations done by Kuljeet (Belvoir’s Owner) before being sold on to Gemma. Gemma has always failed to get repairs done in a timely fashion but now believes that the property is worth £250 more than the area’s expected rental cost despite the issues with damp, mold and the drafts caused by the windows not being correctly fitted - you could pull the window frames out by hand if you tried. The house is cold, the double glazing is failing which can be seen from the condensation between the glass, there’s no thermostat at all so heating the house is a case of having the heating on until it becomes almost too hot and then turning it off at the boiler. Half an hour later it will be cold again due to the lack of insulation and improper fitment of the windows and doors. They arrange Colin (their contractor) to attend and he doesn’t show up, almost as if they’re just trying to get you off the phone for a few more days until you have to chase up the contractor not attending. When Colin does attend, he will not fix the issue, he slates Belvoir, mentioning they haven’t paid him for 6 months or so, before leaving as he needs to order something, which then takes weeks. When he finally returns, the quality of the work is so poor, I believe a 5 year old child could do better. Belvoir are rude when speaking to them, if you manage to get them as they consistently don’t answer the phones or email or texts on their mobiles. On the day I returned the keys there was nobody at the office until 10 past 9 as Alisha had gone to the shop and on her return I got a very abrupt ‘what can I do for you?’ as a greeting, if I was there to enquire about renting a property I’d have left without even enquiring due to her attitude. Whilst providing such a poor service, they’ll issue section 13s and force rent increases onto the tenant. I’ve had issues with agreements that have already been made years ago before Gemma became the Landlord falling through, you cannot trust a word this company says. We were given a section 21 eviction notice for chasing up repairs as the landlord was looking to increase the rent price again, without the repairs outstanding from before the last rent increase being sorted. Belvoir were issued with an improvement notice by Hull Council as the property has fallen below necessary standards and Alisha and Colin thought it was a laugh and a joke when they came to the property - 6 months later the necessary improvements have not been completed. They go through staff like hot cakes, they get someone new and a week later they’re gone - there’s obviously something very wrong with the company if staff don’t want to stick around for more than a week! If you want to be treated like you’re renting from cowboys who make your life hell, with no interest other than taking your money, this is the place for you - otherwise don’t waste your time viewing 27 Cheriton Close.

They don't deserve even a one star. Absolutely disgusting behaviour from Alisha. She rented my house, I paid full management for belvoir. I choose couple without children. From my neighbor I find out there are 2 kids in the house. Later on find out there are 3 children. She said that they forgot to tell about kids. She lied to me about the tenants from the beginning. She put whoever's she wanted, because she knew I wasnt there . The house they left after 6 months disgraceful, smelly,dirty ,like they haven't clean from the day they moved in. The bathroom was full of mold,windows full of mold, kitchen the same. The smell in the house disgusting. They broke the thermostat and didn't heat the house. Didn't report that. Without my permission they drill through walls for vifi routers. Alishia said she don't think is wrong what they did. I waited over month for my deposit back. I've spent over 3 thousand to put the house on the truck again .Alishia was very rude, very unprofessional, not interested what happened with the house. Belvoir didn't even reply for my complaint. I would never recommend this agency for landlord if you don't want your house to be destroyed stay away from belvoir. Never ever recommend them. The worst agency in town.

They don't deserve even a one star. Absolutely disgusting behaviour from Alisha. She rented my house, I paid full management for belvoir. I choose couple without children. From my neighbor I find out there are 2 kids in the house. Later … More

Just called to have the phone put down on me twice because there on their break. Very unprofessional considering I'm trying to buy a house

Been waiting for over 15 days for the deposit back we rang them I wouldn't trust them they should be looked into

Shocking attitude and service of one particular member of staff. Patronising and unhelpful attitude every time communication was necessary. because of poor communication and slowness in responding to questions/queries/issues.

As a professional landlord, this is the worst letting agency I have ever used. Tenant's deposits not being protected, poor quality tenants, with a number of tenants not paying their rent within a month of moving in. Once evicted, lumbered with a £10k worth of repairs for each property concerned.