Absolutely appalling to tenants. They make promises but never follow through. Repairs? HAH! Forget about them. We told them about a leak before we moved in. It's still leaking after we moved out 6 years later. It's even affecting the neighbour's house. Our landlord defaulted on his mortgage and we had bailiffs coming to our door looking for him, but when we told Whitegates, they said the landlord had told them it was fine so it must be fine. 6 years of lies from the landlord and still they believed his every word, but us? We were left in a damp, mouldy, draughty house and were eventually evicted BY THE COURTS when the landlord didn't pay his mortgage...again. Even after 6 years of rent increases and empty promises of repairs. The support from Whitegates during the eviction? None-existent. They're currently trying to claim that we owe them rent for the period after we left and they want to keep our deposit even after 6 years of being ignored and eventually being evicted by the court. We'll gladly go to court for it AGAIN. Nothing but useless thieving crooks.