Martin and Co is the single worst estate agent I have ever know, I am begging you please do not use them. I rented a house with them for 9 months and it’s the worst experience I’ve ever had with an estate agents (I‘ve lives in 8 different rented houses before this one!!) despite asking ten separate times they refused to get me any access to contact my own land lord and they even told me he would visit one day and never turned up, I never once got to speak to him. I had unbelievable maintenance issues including but not limited to: lights with no fittings, a cellar that wasn’t sealed and caused a gale to blow through the whole house, damp like you wouldn’t believe, and a shower that leaked so aggressively it was causing damage to the infrastructure of the house, I emailed about all of these and they refused to fix them, I put in formal notice to their website that they needed fixing and they refused to acknowledge them. By the time I left the house wasn’t fit to live in and despite knowing this they moved someone new in within two weeks of me leaving. I also had issues that they kept calling me while I was at work despite repeatedly telling them not to. And is that the worst? Not by a long shot! The worst by far is one of the people who works there, a man by the name Lee who was the most disgustingly disrespectful person I have ever know, I don’t know how he ever got hired! Refusing to respond to emails, lying about maintenance (as if I wasn’t living in the house and knew what was wrong with it!), being rude and speaking down to me, hanging up the phone! The whole shebang! And now, after another staff member doing an inspection of the property upon me leaving it and agreeing it was completely fine, they’re trying to take nearly £200 of my deposit from me just for the sake of it. PLEASE, PLEASE SAVE YOURSELF AND DO NOT GO WITH MARTIN AND CO!!

The worst agents ever avoid at all cost!!!not much more to say absolutely shocking!!

Absolutely rubbish and disgusting service.

Wouldn't recommend renting with this company, had issues with them on two student properties. The first house they didn't want to help me end the tenancy despite being bullied by the other tenants forcing me to pay rent when I was no longer living there. On the second property they wrongly charged almost £700 of the deposit for things that had failed to be fixed by them or the landlords from when we had moved into the property. I would suggest going through the student's union for advice with choosing accommodation.

I was a student tenant for two years with them although the first year I had no problems because the property I stayed in was managed and run by MJC residential who were great. I would advise all students to not make my mistake and to FIRST go to the student advice centre at the university so, they can been pointed in the right direction to a decent letting agent. The second year I was in a property run by them, and all I can say is both years they messed the contract up at least once which was frustrating. And then for the second year it was hell trying to get the deposits back, for a 5 bedroom house we stayed in. They unjustly tried to take £650 and I had to go through the process of the DPS to get the majority of the deposit back which was a great hassle. Overall I would definitely recommend students seek advice from the students union before making a decision on a letting agent, and most definitely stay away from these.

Very poor company, any problems took a along time to get sorted, sometimes not getting fixed at all, when bringing this up with certain people ended up just arguing and being rude. slow to get refunds of rent that was owed, wouldn't recommend at all

Last year, a different letting agency has told me and 3 of my friends who I was supposed to live with that a house we already paid a deposit for has been taken by someone else, and that was a few days before our first day at University. We had to look for a different house and quick, and we found one through Martin And Co. At first everything seemed fine and apart from the fact that the house was a mess ( which we understood as we took it on a very short notice) everything was fine. But after a few months trouble started. Constantly no hot water, boiler not working therefore no heating. We had yellow water coming out of our sinks and showers. There was water leaking out of our boiler and we got told by e-mail to fix it ourselves using youtube. One day, we had a leak on the upstairs bedroom and water was all over the ceiling of my room. It was a Saturday and the emergency contact they provided us with, did not work. Finally, on Monday, someone came and stopped the leak. The agency then told us that they will fix my ceiling in about a week after I got told by their plumber that the ceiling could "collapse anytime". I said that IM paying for my room but I cannot sleep in it because IM afraid the ceiling will collapse and I wanted it to be fixed sooner, they said they wont do it as they have not enough staff and I have to wait a week. After a week someone finally came and fixed the ceiling but left a mess and left the ceiling brown and the walls white, nobody came to paint it back to what it was before. After our tenancy ended, they charged us 1020 pounds from our deposit which was 1200. They said they will take 100 pounds for "De-weeding" of our frontyard even though nobody has told us before that we are responsible for that and when we moved in the front yard was literally full in weeds anyway. They wanted 320 for cleaning which we just agreed on because we had problems with our kitchen floor and carpets before we moved out, and they wanted to take 600 for 2 beds which were missing as 2 of my roommates gave the beds to the agency earlier in the year for stoppage as they had their own beds. The agency just told us they terminated the beds and we have to pay for new beds to be bought into the property. We never told anyone to terminate the beds we just wanted to store them until we move out. We also left a gaming chair in the property as we had no room to take it with us, when we asked the agency whether or not we will be able to retrieve it later they said it will be OK under their supervision, especially that one of my roommates still had an important letter on its way to the property and she wanted that aswell. Few weeks later when we called inn hen we can get the letter and the chair the main manager didn't want to talk to me even though he was a in the office and said they have no access to the property and we wont get our stuff and he wouldn't even talk to me about it just told their office guy to keep telling me he wont speak about that with me, and that was it, Martin and Co stealing money off first year students and making sure their time at University is as bad as possible. I do not recommend this agency. All it cares about is how much money they can steal off you.

These guys work with, and facilitate one of the worst landlords I have ever had the displeasure of coming across, and do absolutely nothing about it. As of today they continue to work with this criminal. Definitely a company to avoid.