Last year, a different letting agency has told me and 3 of my friends who I was supposed to live with that a house we already paid a deposit for has been taken by someone else, and that was a few days before our first day at University. We had to look for a different house and quick, and we found one through Martin And Co. At first everything seemed fine and apart from the fact that the house was a mess ( which we understood as we took it on a very short notice) everything was fine. But after a few months trouble started. Constantly no hot water, boiler not working therefore no heating. We had yellow water coming out of our sinks and showers. There was water leaking out of our boiler and we got told by e-mail to fix it ourselves using youtube. One day, we had a leak on the upstairs bedroom and water was all over the ceiling of my room. It was a Saturday and the emergency contact they provided us with, did not work. Finally, on Monday, someone came and stopped the leak. The agency then told us that they will fix my ceiling in about a week after I got told by their plumber that the ceiling could "collapse anytime". I said that IM paying for my room but I cannot sleep in it because IM afraid the ceiling will collapse and I wanted it to be fixed sooner, they said they wont do it as they have not enough staff and I have to wait a week. After a week someone finally came and fixed the ceiling but left a mess and left the ceiling brown and the walls white, nobody came to paint it back to what it was before. After our tenancy ended, they charged us 1020 pounds from our deposit which was 1200. They said they will take 100 pounds for "De-weeding" of our frontyard even though nobody has told us before that we are responsible for that and when we moved in the front yard was literally full in weeds anyway. They wanted 320 for cleaning which we just agreed on because we had problems with our kitchen floor and carpets before we moved out, and they wanted to take 600 for 2 beds which were missing as 2 of my roommates gave the beds to the agency earlier in the year for stoppage as they had their own beds. The agency just told us they terminated the beds and we have to pay for new beds to be bought into the property. We never told anyone to terminate the beds we just wanted to store them until we move out. We also left a gaming chair in the property as we had no room to take it with us, when we asked the agency whether or not we will be able to retrieve it later they said it will be OK under their supervision, especially that one of my roommates still had an important letter on its way to the property and she wanted that aswell. Few weeks later when we called inn hen we can get the letter and the chair the main manager didn't want to talk to me even though he was a in the office and said they have no access to the property and we wont get our stuff and he wouldn't even talk to me about it just told their office guy to keep telling me he wont speak about that with me, and that was it, Martin and Co stealing money off first year students and making sure their time at University is as bad as possible. I do not recommend this agency. All it cares about is how much money they can steal off you.