I contacted this company for my nephew relocating to study in Huddersfield. Despite explaining he would not pass credit check he was still given a form to sign that implicated him. I was asked for 3 months payslip and proof of home ownership I gave this then another request came since I was listed as a director, I supplied and because this didn’t have the information of salary in the last financial year when I didn’t get paid, Emma concluded she was given wrong information by my nephew. The form he filled in requested salary has to be £9750, UK citizens & home owner. Payslip submitted was £22k and home owner documents. Emma was disgustingly rude and abrupt when I called on the 10/02 to explain the occupant is new and I’m in charge of payment. I previously explained this to William but it seems either it wasn’t communicated or Emma did not listen. The company has kept my £75 despite giving all information they require. You are providing a needed service if you can’t do your job then please quit