Thank you for your review, although it appears you have not been a tenant of ours. From what you are saying in your review I am guessing this is Yns dje under a fake name!! The reason you have decided to leave 7 negative reviews under fake names is due to the issues that were found at the end of your tenancy. Your room was left in a terrible condition, which you have admitted too on the emails after photos were sent to you of the checkout. This has cost the landlord in excess of £1000 to put right. Due to family problems you advised you had to just up and leave without cleaning up after yourself. Smoking is not permitted in the building, yet you continued to do so in a sneaky manner by spraying cans and cans of air freshner, rolling a towel up at the back of your door and throwing cigarette butts out of the window. The carpet has cigarette burns around the window area, the walls have nicotine stains, you had sellotape around the walls which has pulled paint off. Food was left in the kitchen area that was out of date and smelly, milk left had 'gone off' again, unaccepatble. The furniture was left stained and unuseable for the new occupier of this room. The laundry room which you have full use of is cleaned on a very regular basis, it has never been flooded! The lift was isolated from the building many years ago to which all applicants are advised of. Should the room have been left as it was presented to you there would have been no issues. Just to comment on your 'staff entered my room while i was asleep' this was 2 days after the end of your tenancy ended, you should have already vacated, but didnt! we were coming to do the end of tenancy checks, however you then answered the door and asked us to stay another month.