What a woefully awful letting agents. To say they lack good customer service would imply that they have at least some amount of it- they don’t. They do not care about their tenants or their welfare and will try to penny-pinch wherever they can. Their staff are wholly unprofessional and will take days responding to claims, yet when they have something they need they expect it immediately. I let from CJ Hole Hucclecote and was disgusted by moving in to a dirty flat with mould in. During the tenancy there were issues that took months to resolve and CJ Hole Hucclecote dragged their heels at every turn. After quite a significant incident, one might expect the basic human and decent thing to do would be to compensate for their failings and lack of care and professionalism. Unfortunately not, CJ Hole bury their heads in the sand and ignore the issues of their tenants. CJ Hole claim that their customers are important to them, I’m still waiting for evidence of this, after all of their wild unprofessionalism, I doubt it exists. I will never use CJ Hole again and I will recommend to any would-be home buyers or renters to stay well away unless you want horrendous customer service and a lack of care.