We take all feedback seriously. There are several inaccurate statements in your review and we will reach out to you directly to discuss. We are particularly concerned by the personal allegations made about the named member of staff, this staff member has consistently advocated strongly on your behalf in working to secure a sale, proactively engaging with buyers and supporting the sale. In addition, she has acted with professionalism and compassion, offering support on personal matters. To suggest that she deliberately acted against your interests or sought to undermine a potential sale is entirely untrue, and we feel such claims are unfair. Our team is trained to act with integrity, empathy, and transparency at all times. We are incredibly proud of the fantastic reviews and feedback we receive. While we appreciate that selling a property can be a stressful experience, we do not believe this review fairly reflects the level of service or care provided. We remain open to constructive dialogue and would encourage you to contact the office directly if you wish to discuss any specific concerns, rather than making unfounded public accusations.