Hi Phill, We have read your review and wanted to reach out to you. We have checked our phone systems and there are no voicemails from anyone with your name on Saturday. Furthermore, the few missed calls we had on that day all got a call back by our director who was working. We wanted to make sure if was our agency in Horwich, Bolton that you had called and not a 'Lancasters' elsewhere in the country? If you wanted to message us directly, please do so on hello@lancasters.property. As you can see from all of our other reviews, customer service is our top priority and so this message goes against the grain, hence we would like to know more. Kind regards