Thank you for your review. I understand that this feedback related to a tenancy that you had looked to undertake in 2016, that did not go ahead as the landlord requested a fixed 12 month tenancy, but you wanted a shorter period. For clarity, we would never knowingly change a contract or mislead a client - or potential client - although understand an initial document was issued incorrectly with a break clause. However, we did try to discuss this directly, without success, and your deposit was refunded without the need to go to court. We would still welcome the opportunity to meet with you to discuss this matter as we are an independent company with a strong focus on customer service. Please feel free to call in or contact us on 01403 27202. Kind regards.