If you really want to read a review of Brock Taylor's service then there are over 200 5 star reviews to peruse. However, I always feel it is good to respond to every review - even if it is not actually a review of service received. Having lost a parent to Covid this month I feel this review is both insensitive and unjustified as we are acutely aware of the necessity to follow strict protocol to maintain safety. Therefore, we have worked extensively to create a safe environment for staff & the limited visitors who attend our office during the current pandemic. We have undertaken and updated a risk assessment and furnished the office with protective screens, both to protect the staff from each other & visitors - although as they are clear perspex this may not be visible from outside. In addition, the office has multiple hand sanitizing stations and all staff do wear masks in the office and undertake social distancing. Admittedly it can be difficult to be heard on the phone whilst wearing a mask, so if safe, we do allow staff to talk without a mask for short periods as long as it does not compromise a colleague. Perhaps if you would like to make yourself known to us we can show you the risk assessment and measures that we adopt daily that has helped keep the whole team safe. If you have concerns, rather than dish out a 1 star review (that isn't really a review is it?), would it not be better to query this with the team so that they could alleviate any concerns and highlight the hard work that has been undertaken? Anyway - I feel a one star review, of this type, typically says more about the reviewer, than the reviewed. I trust this clarifies our position and that we totally disagree with the claims being made.