Hi Renia, Thank you so much for your lovely review — we really appreciate you taking the time to share your experience. We’re delighted to hear that Lucy made the process of securing your flat feel smooth and far less stressful. Being approachable, clear and responsive is exactly what we aim for, so it’s wonderful to know that came across. We’ll be sure to pass your kind words on to Lucy — she’ll be absolutely thrilled. Wishing you every happiness in your new home, and if you ever need anything at all, we’re always here to help. — The Brock Taylor Team