Hi Tony, Thank you very much for taking the time to leave such a thoughtful review — we really appreciate it. We’re sorry to hear you were let down previously, but we’re delighted that Ollie was able to step in, act quickly, and provide the level of service you deserved. Preparing thoroughly, turning up promptly, and following through is exactly how we believe things should be done, especially with something as important as a probate valuation. We’ll be sure to pass your kind words on to Ollie — he’ll be really pleased to read this. Thank you again for the recommendation, and if we can help with anything in the future, please don’t hesitate to get in touch. — The Brock Taylor Team