Hi Callum - Firstly, we do care about our reputation and so are disappointed to receive a one-star review, but do want to resolve any issues. However, we have tried to search for your contact details, but can't find them on our database, and can't find any messages? For clarity, we have no issues with Universal Credit, and would be unaware how someone pays their rent until they have registered with us. Therefore, can you please confirm how or where you left us a message call the office on 01403 272002 or email lettings@brocktaylor.co.uk so that we can help you? Obviously, we would also request that once resolved that you remove the review too....Thanks - Peter & the team at Brock Taylor