Hand on heart, the worst company I have ever had this misfortune of having to deal with. Myself & my husband rented a property through Martin and co Horsforth, all fine until we wanted to leave the tenancy 1 month early due to exceptional family circumstances. We was happy to pay the final month rent despite us moving out before. Previous to us leaving, we asked for the colour of the walls in the properties living room, Ellie advised she had asked the landlord but upon chasing on 2 occasions she advised me the landlord had NOT responded. I then purchased endless testers and two tubs of paint in the hope it would match but it didn’t. We then got the inventory through which advised the colour was ‘magnolia’ so we went ahead and painted it magnolia. The same within the bedroom. Once we had left and cleaned the property, we got the report through that they wanted to withhold £680. Some of this for the painting ….. after many back and fourths with Alison, Ellie and Dan and many extremely rude and upsetting conversations, I had a response directly from the landlord advising that she had in fact responded 3 days after Ellie’s first email regarding the paint but Ellie HAD NOT passed this on to us. They also tried to charge for a door handle which came off all the time which myself and my 1 year old son actually had an issue with one day, resulting in us been locked in thebathroom whilst my young daughter was still asleep despite us rating this as a concern. They then advised the property wasnt clean and there were a few stains on the carpet in the bedroom. My huge concern is our photos don’t display this and after a family member had previously done work for Martin and co, i don’t think they are as trustworthy as some think … its very concerning. They then advised the wasn’t sure what the landlord was doing once we had left so both myself and my husband had many a nights worrying trying to sort money to be able to cover the last months bills. However, the landlord and Martin and co knew exactly what their intentions were as 4 hours after we left, the report was done and the house was ready to be back up for rent! Thankfully we got some of the money back and thankfully we got £1164 of our deposit back out of £1380 after a dispute with the DPS. I found every member of staff to be rude, Alison putting the phone down on me, answering a call to Ellie whilst on the phone to me and me been mid sentence to her, and saying to Ellie on the phone ‘yeah she’s just going on & on’. They also advised the landlord was happy to contribute to some of the costs but I had an email from the landlord explaining this wasn’t the case. I have never, ever, ever had to deal with such shocking customer service, the impact this has had both on my and my husband has been extremely difficult. I can only be thank ful that after having a bit of a fight on our hands we got most of our money back thanks to photo evidence. I will never ever ever rent again, whoever has now rented 79 Farrar Lane, Adel, I can only wish you good luck, you’ll need it dealing with this company. Nothing but liars and crooks. Good riddance!