Very difficult to get through to the phone and some members are very rude Had a viewing today. Tried calling up all day to inform the branch I would be late for my appointment because I had an emergency meeting scheduled for work. Couldn’t get through to anyone until I was about to leave my house. A lady picked up and I informed her I would be roughly 5mins late and she was fine with it. When I drove all the way up to the property which was a 30mins drive and I was only 5-7mins late, the estate agent at the property did not let me in, saying I was late for my appointment as he had to travel to another appointment. I told him it would only take me 2 minutes to view the house which would still have been within my 15mins allocated time. But the estate agent refused and left the property in a rush. However, we then saw the same estate agent sitting in his car for about 5-10mins doing nothing although he left early due to a ‘rush’ to a second property. Very very disappointed