Good morning Mrs Rust, I am very disappointed to read your comments you have left about the office here in Horncastle. I have tried to contact you this morning however unsuccessfully, to discuss this matter and hopefully resolve it. Our latest customer survey results is running at 99% satisfaction and would say all of the Lovelle branches are extremely proactive. Please could you contact me on 01507 527617, or c.cowlin@lovelle-property.co.uk at your earliest convenience. Kind regards Craig.