Hi Binali, we’re sorry to hear about your experience. To explain our relationship, TruEnergy is an Ofgem-regulated energy supplier that works in partnership with third-party utility management and billing companies such as The Bunch. We do not bill tenants or individual occupants directly, as all billing and account management are handled by our customers. In this instance, The Bunch is our contracted customer, and TruEnergy is their chosen energy provider. If you have concerns about your billing or contract terms, we’d like to look into this in more detail and see how we can help. Please reach out to us at info@truenergy.co.uk and our team will be happy to assist.