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Norgans

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Norgans

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1.00 /5

Tru Energy is linked with Bunch. They locked me into a 2nd year deal and then revealed I was £4000 in arrears which seemed impossible for the size of the property. They dont even seem to be linked to the energy ombudsman both organisations are run like dodgy eneterpises avoid at all costs. Never had such issues in 20 years of living by myself.

review by Anthony Calder

Reply from agent

Thank you for taking the time to leave us a review. We’re sorry to hear about your experience and understand your frustration. While TruEnergy supplies the energy, billing and account management are handled by The Bunch, not directly by us. That said, we’d be happy to look into your concerns and work with The Bunch to help clarify the situation and address any issues on your account. Please contact us directly with your details to info@truenergy.co.uk, or on 020 3637 8137, if you’d like us to assist further.