Hi Jesse, thank you for leaving us a review. We’re really sorry to hear about the difficulties you experienced with your account with one of our customer. To confirm, we reached out to you via email and phone on 15/01 to go through your account and have worked with our customer to resolve any issues. We also sent a follow-up email on 22/01. Please feel free to get in touch if you have any questions or need further clarification, we’re happy to help.