Back in April 2025 while searching for new tariffs and energy providers, I had completed an accidental sign up on huddle(Tru energies sister company)The following day I cancelled of which they accepted closure on those terms and within a 14 day cooling of period. Subsequently I went with another provider Homebox Ltd. Everything proceeded as normal until I had recieved a letter from Huddle stating that they (huddle and sister company Tru Energy) were still the suppliers of both gas and electric. To my surprise I reached on on the first instance and explained that we didn’t have an agreed contract and the response was sorry for inconvienece but it was basically a mistake and that I should pay the balance. This goes on for 10 MONTHS as I formally dispute there claims of which they were aggressive with there billings and notices. They even sent a welfare check which essentially is a home visit by someone wearing a body cam, a bit embarrassing when you have guests over. They additionally blocked 5 switch requests during this period, of which they only notified myself in December they were blocking switches. I did my research and challenged that this was an erroneous transfer, the response was that it was a ‘deemed contract’. They pushed so hard on the position that it was a deemed contract to a point I started believing them and was pushed into a position where I was accepting I had to pay under a deemed contract, at this point it’s £380 under deemed contract rates but would still have had to provide meter reading s for more accurate billing to be charged. While at the same time I was investigating Homebox Ltd for incorrect billing as the ad been charging myself for gas supply when there was no gas supply being paid as Huddle and Tru Energy had hi jacked the gas supply. I was claiming over charges from Homebox Ltd to settle the payments to huddle when my guy said I’m still right, I then bypassed huddle and went straight to Tru energy, requested an erroneous transfer request, explained what happened and they responded that I don’t qualify for a erroneous transfer request, responded back straight away and put every thing in point form: -accidental sign up -I cancelled they accepted -no contract exists. -14 day cooling off period. -huddle switch team put request in on 10 April after I cancelled. -you took over supply on the 30 April 2025. -I didn’t authorise a switch. -they had 20 days, more than enough time for corrective action. Then tru energy came back and said yes that is erroneous transfer and and will raise it on my behalf. 10 MONTHS stuck between Huddle and Homebox Ltd of the worst bundle energy companies around, 10 months of complete stress to educate them on misrepresentation, false claims, unlawful gain practices and basic understanding of Ofgem rules. Homebox Ltd recently closed my acc after law enforcement complaints and has review the over charges and compensating £450 for over charges on the gas supply. Huddle / Tru energy has offered £120 for the inconvienece! Huddle I would expect as a maximum the basic erroneous transfer error compensation under the ofgem guidelines and at most the average usage you so clearly stated in your most recent bill to the value of £700 as compensation for the length, stress and the out of my own pocket problem YOUR mistake has caused. I am going to be required to cover a bill to Octopus Energy now for a gas supply for the past 10 months. You need to act responsibly and accountable in your conduct and the damage it has caused