Wouldn’t recommend. Initially our viewing with Matthew the branch manager was very good. Lovely knowledgeable person and a shame he has left. However this is where the “so called family business” we feel started to let us down. The conveyancing is dealt with at a Monmouth branch and although Catherine was very good, it is not the same as being able to communicate with the local branch who sold us the property. The most disappointing thing was on the day of our completion the Archer offices closed at lunchtime for an in house event. We had no way of contacting them as their phone lines were going through to Countrywide. They had the audacity to ask the agents (Richard Butler) who we had sold through to hand us the keys to the property we were purchasing from them and even at 12 midday on the day of completion, Richard Butler had still not received the keys from Archers but thanks to their perseverance the keys were finally taken round to be past on to us. 1. It is not the responsibility of another agent to hand over keys to a property you sold. 2. It is disgraceful that when you are taking thousands of pounds from someone, you feel this is an acceptable way of doing business. 3. I honestly cannot believe you label yourselves as “family run” the service we experienced did not represent such. 4. Closing entire branches on Friday afternoons without anyway of contacting staff does not put customers who are completing purchases first. In fact it compounds the stress. We are just grateful we weren’t the ones paying you the £10,000 + in fees.