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Martin & Co Hinckley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

Just checking on couple of houses and the rent being asked for ect

3.00 /5

Just checking on couple of houses and the rent being asked for ect

3.00 /5
28.07.2019
3.00 /5
23.09.2013
2.00 /5

Bought our house with this estate agency. Have found lots of issues since we moved in. We should have been more persistent with getting further viewings, but didn't get a response to emails, which makes us suspicious. Sold sign has yet to be taken down 10 days later.

2.00 /5

Bought our house with this estate agency. Have found lots of issues since we moved in. We should have been more persistent with getting further viewings, but didn't get a response to emails, which makes us suspicious. Sold sign has yet to be taken down 10 days later.

1.00 /5

I have dealt with several estate agents, and this was by far the worst experience. The overall approach lacked professionalism, and there were difficulties with very simple administrative tasks that should have been straightforward but were left unresolved for almost two years. This clearly shows a lack of attention to detail. I also felt uncomfortable during interactions with a male member of staff, as the behaviour came across as inappropriate and unprofessional, creating an unpleasant atmosphere (xenophobic and sexist undertones). The customer care was extremely rude and poor. Well no customer care at all. Although options are limited in Hinckley, I would recommend avoiding this business and choosing another estate agent. A real shame for Martin & Co

Reply from agent

Hello Grazi, nice to hear from you. It’s been a long while, years in fact. The Branch Manager has just informed me that he received an aggressive email from you last week, and dealt with your issue immediately. It was a small matter of your name remaining on the tenancy deposit in the DPS and was resolved straight away. No stress, no inappropriate behaviour, just dealing with the issue at hand. All the best.

1.00 /5

I would avoid like the plague if you are a tenant looking to rent! Everything they do is in favour of the landlord and they do nothing to represent or stand up for the tenant! The property I rented was excited in a cleaner state than was entered in, yet I’ve lost a large percentage of my bond for items I wasn’t even responsible for. A comment was made by a member of staff regarding the landlords difficult/challenging nature yet I’m still hung out to dry when they’re being unreasonable and I have evidence to validate my dispute appeal. The managing director also made comment on how well worn the property was and still the landlord is favoured! The property was also sold within a week of me exciting so the nature of the landlords claim was beyond unreasonable! The letting agent will receive commission for the sale of the property too, which is likely motive for them favouring the landlord. I personally wouldn’t recommend using Martin & Co Hinckley for letting nor would I consider using to purchase a property.

Reply from agent

Hello Wes, That's a shame you feel that way. Many tenants are currently leaving their homes due to the landlords selling. Yes, we sold the apartment, but that's what we do. Regarding your deposit and a claim for cleaning and some minor repairs (£240.00), I believe the landlord requested you contribute £100.00, but you declined and opted to use the DPS' independent adjudicator service. Note the word "independent". This is a free service offered by the DPS using an impartial Solicitor. They decided that you should contribute £180.00 which will be deducted from your deposit. We act on behalf of landlords, but also have a duty of care to the tenants and we're a professional ARLA licensed letting agent. I wish you well in your new home.

1.00 /5

Avoid this estate agent. We tried to sell our house with them and their communication was poor and they way they spoke to my wife was awful… I would consider their attitude to women … More

1.00 /5

Communication is awful. Judgemental staff that show you around and look down at you if your circumstances arent perfect. Avoid of your wanting staff that can communicate and not judge you

Contact details
Sales Phone:

01455 636349

Sales Email:

hinckley@martinco.com

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 12:00
Address

99-109 Castle Street, Hinckley, Leicestershire, LE10 1DD, Midlands, UK, LE10

Located in the busy market town of Hinckley, we support buyers, tenants and investors across all areas of property in and around the local area. Steve Chadwick is Managing Director and opened the branch in 2010. As a qualified surveyor, landlord and with his ARLA training he ensures that the very best advice and support is given to his customers at all times. If you have a house to sell or you are looking for a property to rent, the Martin & Co Hinckley team is always on hand to find the best solution to suit your individual needs. Perhaps you would like to get your first step on the property ladder, make the next move or whatever your property needs, please do get in touch with a member of our team. For all property enquiries or to arrange a valuation please call Martin & Co Hinckley on 01455 636349

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure