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Andrews Residential - Hillingdon

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

It was OK. I was renting and Melroy was taking care of my case. There were some typos that I asked to be corrected but other than that it was a pleasant experience.

4.00 /5

Good Service, It was overall good experience for renting property. All renting processes got completed smoothly. Melroy supported very well in all the required informations and process completion.

4.00 /5

We have been delighted with the excellent service and support we have received from Andrews Residential in promoting and selling our Hillingdon home. Initially Conor, and then James have shown both their professional approach and tremendous support. They have been with us every step of the way. I definitely recommend Andrews Residential to all those looking for an effective partner in selling their home.

4.00 /5

Thank you to James and the team for their support during what turned out to a long sale with a minor disaster three days before completion. James was always very professional, kept me up to date every step of the way and very supportive when problems occurred. Thank you!

2.00 /5

Not satisfied how they treat potential customer so far. I've viewed a property and half of the information on the ad is not accurate as how they describe it on their ad. As well as this estate agent is the very first one to ask me go into council website to find out property epc and council rating, where estate agents usually provides this info on the ad. The ad says "long lease" and when I ask about the lease, it appears to be "they believe" 101 years, I believe we will find the right amount at last second. "chain free" property got tenants currently live in the property. for the sake of professionalism, I as a customer simply want to get the right and accurate information. I hope this is not too much to ask. I really like the property that I just visited however if this is the service I'll get, I doubt what will comes next. Finding new property is already a stressful process, can they make it any easier, or even harder? ... Hope I can give 5 stars in the future for them, time will tell.

2.00 /5
Reply from agent

Thank you for taking the time to leave a review, and we appreciate your feedback. We're sorry to hear that your experience didn't meet your expectations, but we'd like to understand your concerns better so we can address them. Could you please provide more details about your experience or the specific issues you encountered? We genuinely want to ensure that all our customers have a positive experience with us and are unsure as to why you have left a two star review. If you'd prefer to discuss this privately, please don't hesitate to reach out to our team on 01895 231 311. We are committed to resolving any issues you may have encountered. Once again, we appreciate your feedback, and we hope to have the opportunity to better serve you in the future.

2.00 /5

I was not happy with the treatment of this staff. I called as I was really interested in viewing a particular listing in Uxbridge and the gentleman didn't really give me time to ask questions just started talking trying to book me into a viewing within two days. I had to stop him and say “it’s difficult during the week as I’m a doctor in the nhs. Do you offer Saturday viewings?” He was very rude at this point and just have a very blunt “No” response. I’m not sure if he is the only person in the location but maybe the staff needs to train a bit more on communication skills and hospitality when you are trying to obtain a rental agreement as I was looking particularly at that property and would have placed an offer upon viewing

Reply from agent

Dear Mr Smith, sorry to hear your comments in relation to booking a viewing. We can always accommodate Saturday viewings depending on access of the property. Are you able to confirm which property you were enquiring about and we will look into this for you? Kind Regards Andrews Residential

Contact details
Sales Phone:

01895 707777

Lettings Phone:

01895 707777

Opening hours

Unknown

Address

11 Crescent Parade, Long Lane , Hillingdon, Middlesex, UB10 0LG, UK, UB10

The foundations of Andrews Residential are approaching 50 years of experience between three close friends Ben Purcell, Conor Andrews and James Cheal who are now business partners. Andrews Residential provides a full range of property services and remains impartial on advice, as well as defining the business as an independent, significant, and specialised service for the local area. Our in-depth knowledge of the local market and successful selling & letting of thousands of properties in the London borough of Hillingdon, which resulted in us being awarded Gold in 2017, 2018 & 2019 for ‘Customer Experience’ from allagents.co.uk With our wealth of experience and extensive local knowledge, Andrews Residential offer an exceptional service, assisting customers with their property requirements; whether they are looking for a buyer or tenant, finding a new home to buy or rent or seeking advice on ways to enhance property value.

Our team

No team information available

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No awards information available

No memberships information available

No marketing information available

No awards information available