Dear Nicoleta, Thank you for taking the time to leave us some feedback, firstly I would like to apologise for any inconvenience caused and also make it clear that everyone at Andrews Residential can relate to your frustration . I understand our clients changed their minds after accepting your offer and decided to proceed with another buyer, but as you were aware we had multiple offers on the property and by law we are required to submit all offers to our client, you were also given the chance to increase your offer, but unfortunately our clients have decided to sell to another buyer. Our staff often have to have difficult conversations and relay bad news and often feel as frustrated as you did or disagree with decisions, but ultimately have to take instruction and work in the best interest of our client. We can assure you that our staff act with integrity and always in good faith. We can only apologise you were disappointed on this occasion and hope we can work with you in future. Kind Regards Andrews Residential