Not satisfied how they treat potential customer so far. I've viewed a property and half of the information on the ad is not accurate as how they describe it on their ad. As well as this estate agent is the very first one to ask me go into council website to find out property epc and council rating, where estate agents usually provides this info on the ad. The ad says "long lease" and when I ask about the lease, it appears to be "they believe" 101 years, I believe we will find the right amount at last second. "chain free" property got tenants currently live in the property. for the sake of professionalism, I as a customer simply want to get the right and accurate information. I hope this is not too much to ask. I really like the property that I just visited however if this is the service I'll get, I doubt what will comes next. Finding new property is already a stressful process, can they make it any easier, or even harder? ... Hope I can give 5 stars in the future for them, time will tell.