Very efficient at getting the house on the market and selling the property. Very friendly approachable staff. However, once sold they didn't want to know, they passed the chain progression chasing onto a third party company who were useless. I done all the work myself as nothing would have got done otherwise.

Ok thank you.nice little preview.

Not the most helpful, never received a call back after my inquiry.

Not reliable The whole process started very well and they were very attentive and friendly. Then they asked me for the deposit saying that if it wasn't approved they would refund it. They approved and after a few days they asked me for a guarantor and I don't have it and they canceled the entire process and didn't return the deposit.NegativeResponsiveness, Professionalism

This is Richard James main office. My experience after having a flat rented with them is that they are very professional and very expensive. But I am disappointed after seeing how protected the landlord is by the agency and how hopeless the tenant remains. I received seversl documents to sign saying that I'll have to pay if I just screw up a bit. I am ok with that, it's how it works. But from the beginning, they insisted me on paying NON RETURNABLE 300£, cause they had to take the property out the market while we were dealing with papers. The fact is that I had to agree with everything I was offered later, otherwise I would lose the money. And after one week dealing with them, before signing the contract, I still could see the property at rightmove.co.uk for rent. Also I told them that my wife would come to the property 4 days after me and they said that I had to pay 60£ extra. Another thing is that as a foreigner, I don't now for example bin collection stuff or where is the gas counter or what is my parking place if I have one. I asked those things and was told I should receive an email with this information and I didn't receive anything. I think I've been deceived from the beginning, cause I didn't have any chance to change my mind (or I would loose 300£). Also I had to go to the agency four times even after I told them that I had to be at work. Not even once they would let me another choice like ping to a different office or meeting their staff in a different place. My advice: look for a decent agency or for a non agency property.