Hello Sam, we are sorry that you felt you had to complain. As always we investigate negative comments and in this case have found that after you had put a deposit down on a property, unfortunately, our Landlord asked us to withdraw the property as his tenant had decided to stay. We had no choice but to cancel your viewing and refund your deposit. We attempted to book an alternative viewing on a Saturday as requested, but the tenant had guests all weekend and didn't want viewings. In the current climate of high demand for rental property, occasionally a previous viewer may call to place a deposit and we cancel all further appointment to avoid wasting clients' time. We try to be as flexible as possible for our clients and would welcome any further requests to view from you.