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JNP Estate Agents - High Wycombe

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JNP Estate Agents - High Wycombe

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

They never pick up the phone when you have an issue or want a house viewing ! I called about 6 times 2 days in a row and no one picks up the phone. Worst agency ever, wouldn't recommend to anyone. Avoid like the plague.

review by Irina Secan

Reply from agent

Thank you for your review of our Lettings team Irina. I am sorry that you have had difficulty in getting through to our offices and that our service levels haven't met your expectations. We are currently dealing with a high volume of calls and enquires. One of the team will contact you today to discuss your needs and book viewings for any suitable properties.

1.00 /5

I would give them 0 stars if I could. The worst agency ever!!! They make you waste your time! If anyone is really interested in buying a property, please do not use them.

review by Mathura Sivapragasam

Reply from agent

Thank you for your review Mathura. We are sorry to learn that you have not been satisfied with the service you have received from us. Unfortunately we can’t locate your contact details so please contact Nathan Dowie, Valuation Manager on 01494 528000 to discuss this further.

1.00 /5

review by Adele Bonavita

Reply from agent

Thank you for your feedback Adele. We have tried to call you but have been unable to reach you. Please call Lloyd Buston on 01494 520555 to discuss this further.

1.00 /5

review by Anna Katsamaka

Reply from agent

Thank you for your review Anna. I’m sorry that you are not happy with the service you have received during your tenancy. I know that you have been speaking with Trefton so please do phone him on 01494 520555 if you would like to discuss this further.

1.00 /5

We completed a job for Jnp which has been 4 months and still no payment

review by Sam Eames

Reply from agent

Thank you for your review Sam. I believe the Lettings team have spoken to you regarding your outstanding invoice.

1.00 /5

I've been a landlord for 20 years.Then I had the misfortune to rent via jnp for the last 2 years and I can honestly say they are the worst agent I've ever come across; they don't return calls, they don't support when things go wrong, honestly a total shambles

review by InTheSnow PA

Reply from agent

Thank you for your review. I’m sorry that you are not happy with the service you have received during your tenancy and understand that you have spoken to our Property Management team since posting this review. Please contact the team on 01494 520555 if you would like to discuss this further.

1.00 /5

Would definitely not recommend jnp based on our recent personal experience. Formal complaint made and no reply after two weeks. A once local company who cared about their reputation, today this is not the case which is very sad indeed

review by Danny Smith

Reply from agent

Thank you for your review Danny. Once again please accept our apologies that you have had to complain about the service you have received whilst selling your property with us. I believe you have been speaking directly to our Managing Director regarding this.

1.00 /5

Moved out of property on 27th of December. Havent received any communication regarding to my deposit and when I called them Ive been ignored. Poor phone communication and they dont respond to any emails. I do not recommend it to anyone. During tenancy also had issues with contacting anyone from property management.

review by Maciej Paga

Reply from agent

Thank you for your review Maciej. I’m sorry that you are not happy with the service you have received during your tenancy. Please contact Ria Savin on 01494 358900 if you would like to discuss this further.

1.00 /5

Update since moving out of the property - be aware JNP will try to hold onto your deposit for the most ridiculous reasons, £100 for dust on a lightbulb and a small amount of water in a defrosted freezer for example. Don't be afraid to challenge them, they obviously do this thinking most people won't fight it but we got our money back for this most underhand of tactics.

review by Abigail McCay

Reply from agent

Thank you for your review Abigail. I’m sorry that you are not happy with the service you have received during the end of your tenancy agreement. Please contact the Property Management team on 01494 520555 if you would like to discuss this further.

1.00 /5

I don't want to give them 1 star. I think is to much in terms of letting. Not professional at all. I moved in a house let by them and on the period of process with paperwork they didn't call me a single time. In terms of sorting problems agreed between me and them they didn't respect the dates and they didn't respect the deal between me and them. I will never want to deal with them

review by Marius Fitero

Reply from agent

Thank you for your review. We are sorry to learn that you have not been satisfied with the service you have received from us. Please do contact the Property Management team on 01494 358900 as we would welcome the opportunity to discuss your concerns with your dedicated Property Manager. All feedback is taken seriously and hope that we can restore your faith in the service that we offer.