Dear Mr Khan, Thank you for your review. We are really sorry to hear that the service you received was not up to the high standards that we offer to everyone at Kings. We have investigated your review and we can report that Kings do not have a Bradley Andrews as a member of staff in our Hertford office. We also have no record or dealings with a Mr. Khan on our systems. We would be grateful if you could contact our manager Brodie Clark by phone on: 01992 586 570 or by email on: Brodie.clark@kings-group.net who will personally discuss with you why we have not met your expectations and look to improve our service.