Dear Mary, I can only sincerely apologise for the experience you feel you have received. The lettings market in the Hertford area is currently at the highest we have seen since opening here over a decade ago and unfortunately it is becoming the normal that a lot of clients are missing out on properties due to the ratio of available properties to demand of tenants in the area. All of our agents are advised not to offer advice on costing of utilities, firstly because this will vary dependant on each different tenants usage and second will vary dependant on the energy provider you do opt to choose so we will never be able to provide any information at all on gas and electric services. I can assure you that your offer was put forward along with 3 other offers. I will arrange for our branch manager to contact you directly in further detail for all issues raised. Kind Regards Kings Group Lettings