Avoid at all costs. I sold my house in Hertford through them and due to their complete ineptitude to do their jobs, lack of communication and general unprofessionalism the entire experience was awful. I ended up doing the sales progression myself because someone left the branch and no one replaced them for months. The whole process was unbelievably stressful and we nearly lost our onward purchase because of it. Once the sale (eventually) went through I complained to Kings through their process and they could not have cared less. They don't care about their customers at all, they care about making money. I have no idea why the google reviews of this business are actually quite good - I'd recommend you have a look at their Trustpilot reviews before engaging them as you will see many reviews where people have the same type of experience as myself.