Kings group in Hertford can be Your LOCAL Solidarity Team of Three brothers Charlie Christou Christian Mileusnic Louie Lodge I started house moving process since summer last year. Not long later, the previous agent found me a buyer who met my asking price. Unfortunately, I could not found an ideal home in a neighbourhood area where we used to reside a decade ago. Due to a time scaled mortgage the buyer had been offered, so I was under pressure of choosing “the Go Ahead” sale immediately and move to a rental accommodation temporarily or rejected the sale. As much as my reluctance, I had to choose the latter even I was also offered an additional sum towards the hassle. As I always have phobic thoughts of renting a house incase I meet some strange landlord. I also have two small dogs and a never grown up adult, so it wasn’t an easy way. The communication between my previous agent was somehow from pleasant to uneasy as I felt along. So I decided to change to A new agent to have a fresh start. There were dozens of letters posted through the door from various local estate agents. Some agents either boasted about their influence of the market or their content words described as though they already had a buyer in hand. The post cards from The Kings Group was the most modest literally together with elegant hand writing signed by Mr Christian Mileusnic . So I called him up and arranged a valuation. Mr Charlie Christou, who came to carry out the valuation, he took particular interest in all my improvements within the house and garden, etc. He patiently listened to my moaning of previous sale ordeals and my hoarding syndrome, which I have developed since the pandemic. He understood my situation and unlike some pushy salesman, who did not ask me to sign the contract straight away. Actually the hardest thing was that I had no clue of where to start clearing up all those piles for the photography. Few weeks passed by, I popped in to their office and told them of my stalled action. Christian told me to calm down and would come with his colleague Charlie to help. On the day of their first viewing appointment, I was in a panic state trying to tidy up the house, then realised I had forgot to buy some cough medicine for my husband who had sore throat due to the cold weather. I called their office and asked their favour if they could bring me some medicine from the pharmacy few doors away from the office. They did me this favour out of such kindness which I was so moved. Only after they left then did I realise it was such a discourteous behaviour. The sale has now been agreed Thanking to their diplomatic service manners. I’m very impressed by their skilful negotiation ability and flexible ways of handling every situation. I appreciated their respectful way of treating customers, let alone a head strong one like Myself. They never used any arrogant words but considerate understanding manners which made me calmer every time after I complained about problems especially in my onward purchase. A month ago, Christian was about to go out viewing when I stormed in, he stopped and stood there patiently listening and explaining to me how much he would help if I needed. Louie made some jokes which made me laugh out loud I walked out of the office light hearted. ….to be continued due to exceed limited words