Firstly I would like to say 12 years ago when I purchased my property from Castles they were very efficient and professional unfortunately I did not have this experience this time round . I put my property on the market with Castles in February this year 2017 and although very friendly when they came round to photograph and market my property they didn't explain the length of contract they did explain the rate which they said was a special rate for a return customer which is wasn't 0.8 % is standard in most estate agents with a few a little cheaper . I should have read the contract but they took it with them not offering a copy or opportunity to read it like other estate agents do . I stupidly signed quickly as they hurried out unfortunately for me they tricked me into a 16 wk contract which is much longer than most other estate agents now that I've done some asking around !! I felt let down that this wasn't explained on reflection I Leart a big lesson you cannot trust certain estate agents obviously they are desperate for business that they have to lie to my husband saying that they explained everything to me !!! This wouldn't have been so bad if they had managed to get any viewings I had 1 in 16wks utterly ridiculous even in a slow market .I live in a nicely presented home in catchment of the only outstanding school in my area and a 5 min walk to Apsley station!!!! I would never recommend Castles to anyone ever again and I have certainly spread the word of their incompetence to everyone I can warn !!! Houses have sold in my area and my property sold within a few days once my contract had ended so proving their incompetence further avoid at all costs !!!!!