Castles : the best estate agents there are in Hemel Hempstead (if not Hertfordshire) bar none. Simon pulled out all the stops to find us the house that matched our wish list - just when we started to think that such a house didn't exist! Sam worked tirelessly throughout the sale and purchase process to ensure completion of both - and this was far from an easy mission! Simon, Sam and all the Castles team are committed, customer focussed, caring, always return telephone calls, genuine, honest and go the extra mile as standard. We cannot recommend them highly enough. If we were to move locally again, I would not even consider using another estate agent. Our special thanks to all at Castles for their exemplary customer focus and service. Other businesses/companies could learn at lot from Castles' approach and attitude to their customers.PositiveResponsiveness, Quality, Professionalism, Value