The overall experience from Castles was inconsistent, sometimes positive, but more often frustrating. Mainly because they don't get the basics right often enough. Initial engagement was very good, but thereafter the service was generally weak. The contract with Castles was issued after the house was advertised for sale, and the advert itself had to be changed several times due to painfully obvious spelling and grammatical errors. During the time the house as on sale, communication was inconsistent, with viewing notifications sometimes late or not received in advance. There is no single point of contact at Castles, only a collection of what feels like independent, free-lance agents, any of whom you might end up speaking to, and quite often don't know what the other agents are doing/have done. To Castles credit, some of the interactions were good, but again inconsistent. When we did get an offer on a house which we accepted, the house was taken off the market before confirming that viability of the buyers, who subsequently pulled out due to funding issues. This was poorly communicated to us, and led to us losing time in the sale of the property. When we found a property to purchase, there was no urgency from Castles regarding our house sale, or discussion of options to ensure that the sale did not hold up our purchase. A new buyer was eventually found, but despite promising to keep on top of the sale progress, there was little communication. Even details such as what time the surveyor would be attending was not provided, despite chasing repeatedly.