My partner and I personally wouldn’t recommend using White and Guard. We recently listed my partner’s property with them. Having previously used them to buy and sell houses in the past as well as let houses (my partner even sold one of his old rentals to a White and Guard staff member) it seemed like a no brainer to use them again. Sadly it looks like things have gone down hill on the customer care side. Our property hadn’t got any viewings in a couple of months (no blame on the agents there) so we decided to take it off the market until things pick up and we can also make some changes to our home to make it more attractive to a broader pool of buyers. When we emailed the chief guy there he ignored our emails and nobody actually sent us any proper communication following that, we just got two people calling to book viewings (clearly ignoring the emails) and then eventually an automated email saying the property had been taken off the market. I had to email again to request the keys back after weeks of nothing. The keys were put through our door but again no communication from W&G. So weird and cringey customer care and completely ruined what had been a very pleasant experience with them. We will now not list future property sales with them, they’re all about getting your property listed, but if circumstances change for you they don’t want to know and won’t even bother with a “no problem, if we can help again in the future please get in touch”email. Terrible customer service approach… shame it’s gone downhill.