Sold our property after the first two buyers pulled out. However, poor communication, not great in responding in a timely manner. Couldn't reach the person who was meant to be chasing the chain as working from home and wouldn't give her phone number out, so was asked to email. Which I did but again response wasn't in a timely manner. I didn't know what was happening with our sale until I phoned the branch explaining that other estate agents linked in to the chain were more informative than them, they then made contact but still not as efficient as they should be considering the fee they charge. Definitely won't use again as just a typical estate agent nothing bespoke. Couldn't be more helpful when they did our market appraisal!!! The whole experience has been the most stressful annoying experience and it was really unnecessary. White and Guard - communication is the key !! Continuaty was appalling. Fox and Sons Bitterne, Enfields in Bitterne and Marco Harris were all absolutely amazing. Shame on you White and Guard.NegativeResponsiveness, Value