I have been let down by this company and ended up with tenants that not only don't pay the rent, but when it is paid it is below the level I was charging three years ago. They are prompt when it comes to charging me fees but not when it comes to chasing money that is owed me. They did not follow correct procedures when finding tenants so now my insurance is refusing to pay for solicitors fees to get the tenants out. the Tenancy agreement is not the correct one for the tenants they installed, as they allowed sub letting by a company which contradicts their own tenancy agreement. They signed everything on my behalf but now there are difficulties they are very difficult to pin down, and when i want an answer to a question they seem to pass the buck within their own departments. If you are a landlord and reading this, please don't use them, they are rubbish!