Very disappointed. Called agents in regards to a property just become available to rent and they said they would hold other applications until after our viewing for fair evaluation by the landlord, as we were so in love with the property and viewings were fully booked for the week. A couple of hours before our viewing today (we had already filled out all the paperwork, saved the deposit and holding fee, spent time getting references, guarantors details etc) they called to say they had already let it. So, they promised something they didn't actually do. Quite upset with how we've been let down/treated. Also they had quite a snobbish attitude to me being a student despite having a perfectly adequate financial record, a job, and have been renting for over 3 years and never made a late a payment. Wouldn’t recommend for younger renters, clearly they have a 'reputation' to uphold. Message received.