Hello Baz, I am disappointed to read this review, where you feel you have not received the level of service which we as a company pride ourselves on the customer service we provide. It is always difficult when multiple people want to buy the same house and unfortunately someone is always going to be left disappointed. I would like to invite you to give me a call on 01302 767000 so we can discuss your concerns and that I can help you with your enquiry. Zoe Allan, Operations manager