Hi Jack, Thank you for your comments. I would like to take this opportunity to apologies on behalf of the Nicholas Humphreys team and I would like to point out that from June this year we are now under new ownership. Whilst we cannot comment on your experience 3 years ago I can assure you that this is not our normal practice and if you wish to discuss this further please do not hesitate to call me on 01707 242890 and I will be happy to help. Kind regards Raj Raichura Director