Hi, Thank you for your message and it is disappointing you have left us with a one star review. As explained, you booked in a viewing at 10am on a Tuesday 24th, and we received a booking for the property overnight Monday 23rd evening whilst our offices were closed. When we found out about this at at first thing in the morning on Tuesday, we notified you via phone call and rescheduled you in for another viewing later in the afternoon at 2pm as we understood your situation and were willing to find a way to not make this a wasted journey for you. However it is unfortunate this property was also taken too which I notified you about the second it happened at 12pm. We are currently in a place in late September where many students are desperate for accommodation and we must keep advertising properties until somebody has reserved a property. Some of these viewings happened on Friday and Monday. Although I appreciate you travelled far, we're unable to give priority to anybody or offer any special treatment as many people are in a similar boat to yourself. If you notified us that you were having to travel quite far, we'd have happily facilitated an initial video call or video of the property if you were comfortable reserving on that basis as we use this service to facilitate international students or students who would be forced to travel quite far. As previously mentioned, we have saved your information on our system and we will notify you if a similar property does come up. Although I understand it is infuriating when a property is reserved on the same day as your viewing, if you could re-evaluate this review it would be appreciated. However our advise is to search around PAL Registered Agents like ourselves within Hatfield and ask for their room availability. However please consider you are amongst hundreds of students who are currently searching for last minute accommodation and there isn't enough accommodation for all, so this event where a property is reserved during your enquiry is fairly common at this time of year. I would personally suggest if you are looking for accommodation for September 2025, you should start looking from January. I wish you well in searching for a property in this busy time and once again if another property does come up, we will notify you immediately. Kind regards, William Beaty, Lettings Manager