We started off well and were more than happy, Hannah was our point of contact for everything and always went above and beyond to help where needed. Hannah was always very approachable, friendly, knowledgeable and efficient however as soon as Hannah went on maternity leave it all changed from there. In Hannah's absence, we then had Zoe dealing with everything for us. It started off ok and Zoe did help with a few small things where she could. However, we also had a lot of things missed as it appeared Zoe either couldn't be bothered to come back to us on occasion or just simply forgot, however this didn't work for us as we wouldn't have been in contact if we hadn't needed anything. We had issues with an awful neighbour (the estate agents were already aware of this neighbour due to previous tenants complaints on more than one occasion, however we were not warned of this before moving in) to which I was told by Zoe "well you will have to be careful because if you complain and involve the police the landlady may not like it" - I can only assume that was a threat that we would need to leave our home if I took further action in any way? From the moment we handed our notice in everything was difficult. Zoe made this whole process of moving house extremely stressful and was not helpful at any point throughout the whole process. Zoe arranged several viewings at the property without our knowledge or permission whilst we were still tenants within the property. We had to make arrangements last minute for our dogs to leave the property for these abrupt viewings as well as move work arrangements around this leaving us at a financial loss, sadly this was the first days like this and it only continued. I understand after seeking further formal advice on this matter that this should not have been allowed at all under these circumstances. The people viewing the property were having to do this with us there, this was uncomfortable for everybody and we were left absolutely furious, Zoe couldn't have cared any less about this and turned up at our home with a false niceness about herself. We had clearly stated to Zoe the days and times that worked for us, she chose to completely ignore this. It seems Zoe will tell one thing to one tenant and something different to another tenant within the same property with the property. On the last day of our tenancy we were unable to access our home to remove our belongings (again, another day off work) due to the nightmare neighbours workmen in OUR garden with smashed glass all over the place (I have already mentioned we have dogs). When we disputed this access with the workmen they let us know they had permission from Zoe herself, when we phoned Zoe about this she denied this (she lied to us) but told us to come back another day and that it was tough basically. We were left disgusted with Zoe and Williams Estates at this point. We then had to come back at a later date to remove our own belongings, this should never have been the case. Zoe wrongly deducted money from our deposit after we had carried out minor repairs at our own cost, again this was wrong and will be handled as a formal matter to get our money back. Zoe also tried to take a large amount of money from our deposit for a previous tenants damage knowing full well this was the case but thought she would try her luck it seemed. We had several plumbing issues within the house and not once did Zoe sort this for us and wrongly deducted money from our deposit due to this, we made her aware on several occasions. In the past the work suggested by the tradesmen who came out was not followed up on either for some reason. They could not fill the property for over a month after we left, however, Zoe told the gas, water and electric providers know that we were still in the property until they filled it with the new tenants (there was a minimum of a month in-between), why she did this I don't know as she knew the dates we occupied the property from and to. This again will be followed up in my formal complain as this is completely out of order.